Shipping policy
Welcome to Kirby's shipping policy! We understand the importance of ensuring that our customers feel comfortable and satisfied with their purchases. That's why we go above and beyond to make sure our products arrive in perfect condition.
How do we ensure product quality during shipping?
At Kirby, we take great care in packaging and handling your orders. Here's how we ensure your products are protected:
- Secure Packaging: We use high-quality packaging materials to protect your items from any potential damage during transit.
- Proper Handling: Our trained staff follows strict guidelines when handling and preparing your orders for shipment. We take extra precautions to avoid any mishandling that could lead to product damage.
- Quality Control: Before shipping, our team conducts thorough quality checks to ensure that every product meets our high standards. This includes inspecting for any defects or issues that may have occurred during the manufacturing process.
Shipping Methods and Partners
At Kirby, we work with reputable shipping partners to ensure reliable and timely delivery of your products. We offer various shipping methods to cater to your needs, including standard and expedited options. You can choose the option that best suits your requirements during the checkout process.
Tracking Your Order
We understand the importance of knowing the status of your order. That's why we provide tracking information for all shipments. Once your order is on its way, you will receive a tracking number via email. You can use this number to track your package and stay updated on its progress.
What to do if your product arrives damaged?
While we take every precaution to ensure your products arrive in perfect condition, unforeseen circumstances can sometimes occur during transit. If your product arrives damaged, please follow these steps:
- Document the Damage: Take clear photos of the damaged product and packaging.
- Contact Customer Support: Reach out to our friendly customer support team within 48 hours of receiving your order. Provide them with the details and photos of the damage.
- Resolution Process: Our customer support team will guide you through the resolution process, which may include a replacement or refund, depending on the specific situation.
Rest assured, we will do everything we can to resolve the issue and ensure your satisfaction.
Conclusion
At Kirby, we prioritize the safe and secure delivery of your products. Our shipping policy is designed to provide you with peace of mind, knowing that your items will arrive in perfect condition. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team.